Radio Links Supply Hytera Digital Radio System To Castle Mall Shopping Center
Posted 19/5/2017

Located near to Norwich Castle in the heart of the city centre, Castle Mall shopping centre features 80 shops, a sprawling food hall, an eight-screen multiplex cinema and two multi-story car parks.

With four of five levels underground, 371,000 sq. ft. to cover and an annual footfall that exceeds ten million, ensuring the safety and security of both shoppers and employees was a top priority for management but presented a range of challenges.
The smooth and safe running of the shopping centre is reliant on multiple teams being able to communicate instantly and efficiently across the large site – something the existing and outdated analogue system was failing to deliver.

Castle Mall had two fundamental issues they were actively looking to resolve. Firstly, over time, major changes to the shopping mall site had resulted in loss of radios signal in many areas, increased numbers of communication blackspots and noisy and intermittent radio communications.

Secondly, the existing set-up provided limited capacity, with only one channel available to accommodate both the Maintenance and Security teams. This would sometimes lead to the channel being busy when important information needed to be communicated within the security group.

To provide a ‘Control Hub’ and extend the communication range to provide full two-way radio coverage across the site, we at Radio Links installed a brand new Hytera Digital radio communications system. Using Hytera repeater base stations at opposite ends of the site, and linking them over an IP network, Radio Links were able to provide the full site coverage required, and using this new digital technology, 2 voice channels on each repeater meant that Security and Maintenance would both have their own channels.

Additionally, a PC based Hytera Smart Dispatch console in the control suite, connected to the same IP network, provided voice recording as well as much more. With Smart Dispatch, the Management Team are able to send text messages to single or multiple radio handsets. Smart Dispatch also provides a log of which staff members were working with radio registration for both accountability and safety.

Security Manager Marcus Green said "I felt the service I received from Radio Links, from my initial inquiry through to installation of our new system was extremely good. Radio Links listened to what we required from a radio system and the issues that we were experiencing with our current one. They tailored a system to meet our requirements at a very competitive price, The work was carried out quickly by knowledgeable engineers, who ensured the system was working correctly before handing it over to us. This was followed up a couple of days later to ensure we were happy with the new installation".